« We use the full range of functionalities offered by Cockpit IT Service Manager to deliver our SAP outsourcing services. We particularly value the SAP-oriented checks included by default in the monitoring module. Our customers appreciate the ease of use of the Service Desk to communicate with our technical teams (Tickets) and access key information such as service status, metrics, and consolidated reports. We host the On-Premise instance ourselves, and thanks to the platform’s modular technical architecture — with clear separation of all components — we have built a high-availability environment that meets our stringent security and performance requirements. »
« We migrated to Cockpit IT Service Manager with minimal disruption and an impressively fast implementation. The Incident Management module was built-in and ready to use immediately — all we had to do was configure our Service Catalog. The Service Desk is intuitive, and our end-users now rely on it exclusively to reach our support team. The solution we received was exactly what we tested — no surprises. The Cockpit support team has been consistently accessible, responsive, and helpful throughout our deployment. »
« We use Cockpit IT Service Manager as a service, which means we don’t have to worry about configuration, maintenance, or updates — and we can access the platform securely from anywhere. The Private Cloud (dedicated instance) perfectly meets our security and compliance requirements, including full GDPR compliance. We manage Incident, Problem, Change, and Request processes for more than 200 customers, and our teams — from first-level support to service delivery managers — all appreciate the platform’s intuitive and user-friendly interface. »
« Cockpit IT Service Manager is the primary tool used by our first-level support team to schedule recurring tasks, securely store passwords, and manage documentation. Our operators have everything they need in one place — the answers are always available in the Cockpit Knowledge Base. Managers can easily organize, monitor, and support their teams thanks to the platform’s intuitive and user-friendly interface. »