| Features |
Drone |
Jet |
Rocket |
| Self-Service Portal |
✔ |
✔ |
✔ |
| Announcements & Communications |
✔ |
✔ |
✔ |
| Incident Management |
✔ |
✔ |
✔ |
| Problem Management |
|
✔ |
✔ |
| Request Management |
✔ |
✔ |
✔ |
| Service Catalog |
✔ |
✔ |
✔ |
| Change Management |
|
✔ |
✔ |
| Release Management |
|
✔ |
✔ |
| Release Changelog Publication |
|
✔ |
✔ |
| Approval Processes |
✔ |
✔ |
✔ |
| Workflow Automation |
✔ |
✔ |
✔ |
| Ticket Templates |
✔ |
✔ |
✔ |
| Customizable Fields |
✔ |
✔ |
✔ |
| Customizable Statuses |
✔ |
✔ |
✔ |
| Customizable Priority Levels |
✔ |
✔ |
✔ |
| Incident Priority Matrix |
✔ |
✔ |
✔ |
| SLA Management |
✔ |
✔ |
✔ |
| Multiple SLA Policies |
✔ |
✔ |
✔ |
| SLA Escalation |
✔ |
✔ |
✔ |
| OLA Management |
✔ |
✔ |
✔ |
| Multiple Business Hours |
✔ |
✔ |
✔ |
| Synchronization with Other Ticketing Solutions |
✔ |
✔ |
✔ |
| Task Management |
✔ |
✔ |
✔ |
| Task Scheduler |
✔ |
✔ |
✔ |
| Task Load Estimation |
✔ |
✔ |
✔ |
| Time Tracking |
✔ |
✔ |
✔ |
| Task Cost Management |
✔ |
✔ |
✔ |
| Knowledge Base |
✔ |
✔ |
✔ |
| Electronic Document Management |
✔ |
✔ |
✔ |
| Document Version Management |
✔ |
✔ |
✔ |
| Document Search Engine |
✔ |
✔ |
✔ |
| Document Sharing |
✔ |
✔ |
✔ |
| Document Rights Audit |
✔ |
✔ |
✔ |
| Asset Management |
|
✔ |
✔ |
| Financial Asset Management |
|
✔ |
✔ |
| CMDB for Infrastructure |
|
✔ |
✔ |
| CMDB for Office |
|
✔ |
✔ |
| Automated Inventory |
|
✔ |
✔ |
| Datacenter & Location Management |
|
✔ |
✔ |
| Infrastructure Node Relationships |
|
✔ |
✔ |
| Software Management |
|
✔ |
✔ |
| License Management |
|
✔ |
✔ |
| License Deadline Notifications |
|
✔ |
✔ |
| Supplier Management |
|
✔ |
✔ |
| Contract Management |
|
✔ |
✔ |
| Contract Deadline Notifications |
|
✔ |
✔ |
| Password Vault |
|
✔ |
✔ |
| Password AES-256-Bit Encryption |
|
✔ |
✔ |
| Password Sharing |
|
✔ |
✔ |
| Password Rights Audit |
|
✔ |
✔ |
| Status Pages |
|
|
✔ |
| Service Status |
|
|
✔ |
| Alert Management |
|
|
✔ |
| Monitoring Tool Integrations |
|
|
✔ |
| Built-in Monitoring – Hardware |
|
|
✔ |
| Built-in Monitoring – Networks |
|
|
✔ |
| Built-in Monitoring – Systems |
|
|
✔ |
| Built-in Monitoring – Databases |
|
|
✔ |
| Built-in Monitoring – SAP Solutions |
|
|
✔ |
| Built-in Monitoring – Web |
|
|
✔ |
| Built-in Monitoring – Templates |
|
|
✔ |
| Maintenance Windows |
|
|
✔ |
| Metrics – Operating Systems |
|
|
✔ |
| Metrics – Databases |
|
|
✔ |
| Metrics – SAP Solutions |
|
|
✔ |
| Ticket Automated Creation |
|
|
✔ |
| Multiple Notification Policies |
|
|
✔ |
| Customer Satisfaction Surveys |
✔ |
✔ |
✔ |
| Powerful Analytics |
✔ |
✔ |
✔ |
| Unified Tag Management |
✔ |
✔ |
✔ |
| Unlimited End Users |
✔ |
✔ |
✔ |
| Multiple Portal Languages |
✔ |
✔ |
✔ |
| Multiple Organizations & Departments |
✔ |
✔ |
✔ |
| Multiple Helpdesk Emails |
✔ |
✔ |
✔ |
| Multiple Portal Domains |
✔ |
✔ |
✔ |
| Custom Domain Mapping |
✔ |
✔ |
✔ |
| Notification Center |
✔ |
✔ |
✔ |
| Customizable user roles |
✔ |
✔ |
✔ |
| Microsoft Azure AD – User Synchronization |
✔ |
✔ |
✔ |
| Google Workspace – User Synchronization |
✔ |
✔ |
✔ |
| SSO – Microsoft Azure |
✔ |
✔ |
✔ |
| SSO – Google |
✔ |
✔ |
✔ |
| SSO – Okta |
✔ |
✔ |
✔ |
| Active Directory Integration |
✔ |
✔ |
✔ |
| Two-Factor Authentication |
✔ |
✔ |
✔ |
| Multiple SSL Certificates |
✔ |
✔ |
✔ |
| Mobile App (iOS & Android) |
✔ |
✔ |
✔ |