Cockpit IT Service Manager is an "all-in-one" portal aimed at IT teams. It covers all areas of IT system management and was designed in line with ITIL recommendations.
Simplified service desk
Incidents and Problems
Requests and Changes
SLA management
Validation workflows
Inventory (CMDB)
Machine room mapping
License management
Contract management
Supplier management
Application monitoring
Hardware monitoring
Capacity planning
Reception of external alerts
Job management
Scheduler
Queuing
Assign. & acknow.
Link with documents
Load evaluation
Knowledge base
Search engine
Classification and sharing
Version tracking
Read tracking
Daily operating report
SAP technical report
Exports
Sharing with clients
Search engine
AES-256 encryption
Link with infrastructure (CMDB)
Update monitoring
Secure sharing
Search engine
Temporary instructions
Scheduled shutdowns
Important events
Phone calls
Sharing with clients
Since it was founded in 1998, "oXya, a Hitachi Group Company" has focused on the technical aspects of SAP projects. Its strategy, centered on three main lines of service (technical advice, remote operations, and outsourcing), has ensured its sustained growth over more than 15 years. "oXya, a Hitachi Group Company" is now a key player in the SAP ecosystem in France with clear international ambitions.
"oXya, a Hitachi Group Company" has been equipped with the Cockpit IT Service Manager since October 2005. The technical teams use all of the solution’s features. It is at the very heart of what "oXya, a Hitachi Group Company" does and is used to provide the supervision and monitoring of prestigious accounts, such as SEB, VALEO, INGENICO, and ETAM.
The IDEX company specializes in energy and environmental services. It enables its clients to optimize their energy models, from energy production through to its consumption. IDEX has a large national network of local agencies with 100 agencies, 3,500 specialized engineers and technicians, and 11,000 installations.
The in-house technical teams have been working with the Cockpit IT Service Manager since 2013 for the management of their information system. All of the features are deployed.
The SCC group is the leading private IT group in Europe. It enables its clients to concentrate on their businesses by managing scheduling, supplies, integration and operation of their IT systems.
The Cockpit IT Service Manager enables the SCC teams to organize and coordinate a huge number of people scattered across several European countries.
